FAQs

1. General Information

1.1. What is GigBag?
GigBag is a premier online platform offering personalized music education in various instruments and singing. We cater to students globally, working across all time zones. Our approach includes customized curriculums, innovative teaching methods, and ongoing support to ensure a comfortable learning experience. We are an exclusive platform that prioritizes quality over quantity, ensuring a focused and enriching learning environment.

1.2. How does GigBag differ from other music education platforms?
GigBag offers a unique learning experience by providing customized curriculums, innovation with comfort, and dedicated support. We focus on affordability while maintaining a high standard of instruction. Our platform is exclusively online, allowing students worldwide to learn from background-verified and trained instructors. Unlike other platforms, we do not compromise on quality and limit student intake to maintain personalized attention and excellence.

1.3. What instruments and courses do you offer?
We provide courses for piano, guitar, drums, violin, flute, and singing, suitable for all levels from beginners to advanced learners.

1.4. Do you provide both online and offline classes?
No, we provide only online classes to ensure accessibility and convenience for students worldwide.

1.5. Can beginners join GigBag, or is it for advanced learners only?
GigBag is open to all skill levels, from absolute beginners to advanced musicians looking to refine their craft.

1.6. How do I enroll in a class?
You can enroll by booking a trial class and a counseling session. If you are part of a group of five or more, we will help define your learning path and customize your curriculum.

1.7. Is there an age limit for joining GigBag?
No, GigBag welcomes students of all ages above 5, from young children to adults.

1.7. Is there an age limit for joining GigBag?
No, GigBag welcomes students of all ages above 5, from young children to adults.

2. Classes & Curriculum

2.1. How are classes structured at GigBag?
Classes follow a structured curriculum, combining theory, practical exercises, and performance-based learning.

2.2. Do you offer one-on-one lessons or group sessions?
We offer both one-on-one lessons and group sessions, allowing students to choose the format that best suits their needs.

2.3. What is the duration of each class?
Class durations vary based on the course, but they typically range from 30 minutes to 1 hour per session.

2.4. Can I customize my learning plan?
Yes, students can discuss their learning goals with instructors to personalize their curriculum.

2.5. Do you follow a grading system?
Yes, we have a structured grading system to track progress and offer certification upon completion of each level.

2.6. What materials or books are required for classes?
Required materials vary by course, and students will receive guidance from their instructors on necessary books and resources.

2.7. Will I receive a certificate upon completion?
Yes, students receive a certification upon successful course completion.

3. Teachers & Learning Experience

3.1. Who are the instructors at GigBag?
Our instructors are background-verified and professionally trained musicians with years of experience in music education.

3.2. How experienced are the teachers?
All instructors undergo a strict verification process and are experts in their respective fields.

3.2. How experienced are the teachers?
All instructors undergo a strict verification process and are experts in their respective fields.

3.3. Can I choose my instructor?
Yes, students can request a specific instructor based on availability.

3.4. What happens if I’m not satisfied with my teacher?
If you're not satisfied, we offer the option to switch to another instructor for a better learning experience.

3.5. How does GigBag ensure the quality of instruction?
We conduct regular teacher evaluations, gather student feedback, and ensure instructors adhere to our high standards.

3.6. Can I switch instructors if needed?
Yes, we provide the flexibility to switch instructors based on individual preferences and needs.

4. Fees & Payment
Yes, we provide the flexibility to switch instructors based on individual preferences and needs.

4.1. What are the fees for different courses?
Fees vary based on the course and class format. You can check our website or contact support for detailed pricing.

4.2. Do you offer installment payment options?
No, we do not provide installment payment options.

4.3. What payment methods are accepted?
We accept payments via credit/debit cards, bank transfers, and online payment platforms.

4.4. Is there a refund policy?
No, we do not have a refund policy.

4.5. Are there any discounts or referral programs?
Yes, we offer sibling discounts and referral discounts.

5. Scheduling & Flexibility

5.1. Can I reschedule or cancel a class?
Yes, you can reschedule via WhatsApp or LMS. Cancellations can only be made via WhatsApp.

5.2. What if I miss a class?
If you miss a class, you can discuss makeup options with your instructor.

5.3. How can I check my class schedule?
You can check your schedule via WhatsApp.

5.4. Are there weekend or evening classes available?
Yes, we offer weekend and evening classes to accommodate different schedules and time zones.

5.5. How do I contact support for further queries?
Our support team is available from 6 AM to 10 PM IST, but responses may not always be immediate.

6. Policies & Security

6.1. Do GigBag teachers speak English fluently?
Yes, all our instructors are fluent in international English to ensure clear communication.

6.2. What are GigBag’s strict policies?
Students are strictly prohibited from sharing personal contact details of instructors or fellow students. Any violation of this policy will result in immediate termination.

6.2. What are GigBag’s strict policies?
Students are strictly prohibited from sharing personal contact details of instructors or fellow students. Any violation of this policy will result in immediate termination.

6.3. Does GigBag follow a privacy policy?
Yes, we have a strict privacy policy to protect student data. We do not share or sell personal information to third parties.

6.4. Are classes available for all time zones?
Yes, our classes are available for students from all time zones, ensuring global accessibility.

6.5. Does GigBag focus on quality or quantity?
GigBag is an exclusive platform that prioritizes quality over quantity. We intentionally limit student intake to ensure personalized attention, high-quality instruction, and superior learning experiences.